RMA Procedure:

• Print, fill out, and sign this Return Policy. (Download PDF version here.)
• Fax your Return Policy to RMT at 970-493-5255.
• All returns MUST have a Return Merchandise Authorization (RMA) number
• RMT Tech Support Staff will contact you with your RMA number after receiving your Return Policy.
• Write the RMA number on the outside of the box before returning any product.
• Returns without RMA numbers easily visible will not be accepted from the shipping carrier.
• Ship Returns to:
  RMT RMA#________ 225 W Oak St. Ste B Ft. Collins, CO 80521

Returning a Product:

• Customer must request a return for refund within 7 days of receiving the item. No refunds after 7 days. An RMA must be requested and issued prior to the return of any product.
• No refund will be given on a product that has been opened or used.
• The customer will be charged a 30% restocking fee on all accepted returns for refund.
• All return(s) must have the original packaging and accessories.
• Refunds will be issued within 7-10 business days.

Exchanging a product:

• There is a $25 exchange fee for the exchange of a product. An RMA must be issued prior to the exchange.

Return a non-operational unit for testing:

• If the GPS system is defective and RMT Technical Support has requested you return the device for testing, follow the RMA procedure to return the device.
• Returned devices will be bench checked and tested thoroughly.
• Defective devices within warranty will be replaced under the terms of the device warranty.
• Good devices will be returned to the customer and charged a $15 testing fee plus return shipping costs.
• Devices out of warranty will not be refunded or replaced by RMT. Customer may purchase a new unit if desired.

What should I do if I received damaged product?

• Customer must inform RMT of any order discrepancy or damage within 72 hours of the delivery date.
• User inflicted damage to unit will void the device warranty and will not be accepted.
• Damaged product will be replaced upon return to RMT.

Who pays for shipping for a return?

• The customer is responsible for shipping devices to RMT for return or testing.
• RMT is not responsible for any loss or damage in shipping from the customer.
• If a tested device is Defective, RMT will ship a refurbished unit to the customer free of charge.
• If the returned device is not defective the customer is responsible for shipping charges.
• Rocky Mountain Tracking will not reimburse any customers return shipping costs.

(Download PDF version here.)