An Unusual Case
Companies install GPS fleet trackers in their vehicles for many reasons. A case for fleet trackers not normally listed is to prove an employee was at a site for some amount of time. If the work the person is performing is not readily detectable the customer may think the it wasn’t performed. If a plumber’s assistant replaces a pipe in a hard to reach or view location the customer may not be sure the work was done. You can prove to your customer that you provided the service specified and the work was completed.
More Justification for Fleet Trackers
Another interesting case for fleet trackers is long-haul trucking. Some drivers give customers a temporary login to see the location of their truck. The customer can log into the site and see the trucks location as it makes it’s way to the destination in real time. This cuts down or eliminates calls to the trucker for an update on their location. The truckers also benefit from customers knowing when they’ll arrive and being ready for the shipment.
While GPS trackers can have an air of big brother watching the devices are also used in many positive ways. Dispatchers can field a call from a customer and see that the service vehicle is in heavy traffic that is not the norm for say I-40 east of Albuquerque at 2 PM. “They’re in a slowdown on I-40 Eubank Blvd – they should be there in 10 minutes.” The customer knows the issue, the driver can drive and not be on the phone, and the customer gets good service. GPS trackers can help the business with better communication virtually without having to make phone calls for location and ETA. Again this helps customer service by making information customers ask for more readily available.
Tags: fleet trackers